Tracking information may not update immediately in some cases especially with "Climate Neutral" shipments. However, please rest assured your item is on its way. There may not be any updates available when the package is in transit between the origin and destination country. T…
In the rare case of your package is delayed or lost, please note that they will have to contact the carrier to start an investigation. It may take up to 20 days to complete the investigation. Once they have the claim confirmation from the carrier, they will gladly issue you a r…
You will immediately get a confirmation email to verify your order. If there is any problem, simply respond to the email and the customer service team will gladly assist you as soon as possible. If you do not receive the confirmation email, please check your "Bulk/Junk Mail" fo…
When your order is fulfilled and ready to ship, they will email you a tracking number. Please note: your tracking number may not work immediately as it may not be checked into the carrier’s facility yet.
Right now, all packages are prepared in Germany and sent out to their destination countries. Delivery costs, therefore, vary according to country, weight and the chosen shipping method.
Just place your item in the shopping cart and you'll see the shipping charges.