What Happens If I Receive Faulty/damaged Frames?

Related FAQ

• Can I Return Frames If I Don't Like Them?

  *VF by Vintage Frames - No refunds or exchanges, all sales are final. Yes, you can return frames within 7 days of receiving them for an exchange or store credit (does not apply to VF by Vintage Frames). All goods must be returned to Vintage Frames Company in the exact con…

• Can I Ship to an Address Other Than Billing Address?

  Due to the heightened risk of fraud associated with credit card purchases of high-end luxury items, the Vintage Frames Company only ships to shipping addresses that match the billing address at the time of purchase. However, Vintage Frames Company will recognize the necessity …

• How Much Does Shipping Cost At Vintage Frames Company?

  It is FREE for orders that are $100.00 or more for North America Only. All items ship within 24-72 hours of purchase. All packages are shipped via UPS or DHL. If you have any special requests, please do not hesitate to contact Vintage Frames Company at info@vintageframes.com&n…

• If I Need to Return Glasses to Vintage Frames Company, How Should I Do That?

  Place the frame back into its original packaging and seal the box. Write the RA number on the box (RA number is provided by service department at info@vintageframes.com). Take extra care on the customs declaration on your shipping paperwork to avoid unnecessary import duty when…

• Will I Get a Full Refund?

  NO REFUNDS - Once we receive the goods back in the original condition, Vintage Frames Company will issue a credit minus shipping charges. Any costs that Vintage Frames Company may incur for the returned goods will be deducted from the credit. No exceptions can be made to the 7-…