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You may be eligible for a return or exchange depending on your situation and the type of item involved. If you return the item for refund, the shipping fee for returning the item is on your side, and please kindly notice Vancaro will need to deduct the original shipping fee for sending the order, a restocking fee range from $5-$30 will be applied for items that have no tags attached and signs of wearing. Your return could be rejected if the item is damaged for non-quality case.
Customized order is not eligible for any return or exchange. And if you exchange the item for the first time, you just need to pay the shipping for return, Vancaro will be covering the reshipping of your new order via standard shipping. Any items or accessories lost during the return process will also be deducted from the refund.
You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
Vancaro ships internationally from Hong Kong China, to over 100 countries around the world. If you cannot found your country on the checkoutpage, it means this countrycannot be delivered for uncontrollable reason.All costs incurred by the customs are borne by customer; Vancaro can cover part of your loss with shopping credits.