Swoozie's is proud of Swoozie's product assortment and want you to be perfectly satisfied with your purchase. All of Swoozie's products are guaranteed. If you are not satisfied for any reason, Swoozie's will gladly provide a refund for your order. Swoozie's cannot accept returns on any personalized, monogrammed, special order items, sale items or on items damaged through normal wear and tear. In the event that your merchandise is damaged upon arrival, please notify Swoozie's within twenty-four (24) hours so that Swoozie's may replace the damaged merchandise.