What is the Return Policy Of Kaufmann-Mercantile?

Related FAQ

• Can I Order By Phone At Kaufmann-Mercantile?

  Yes. You may place phone order by contacting Support team at (855) 848-3778 Monday – Friday, 9am - 6 pm EST.

• Can I Exchange an Item At Kaufmann-Mercantile?

  Given the limited quantities of our specialty products, the best way to exchange an item is to place a separate order for the new item and contact Kaufmann-Mercantile for a return of the original item. Kaufmann-Mercantile will do their best to assist you with this process.

• How Much Does Shipping Cost Of Kaufmann-Mercantile?

  Shipping costs vary depending on the item, method and location of delivery. Any applicable shipping costs and taxes will be calculated at checkout after you have specified your shipping destination. Additional shipping charges may apply for larger items.

• I Received a Damaged Item. What Do I Do?

  If an item arrives in less than perfect condition, please notify Kaufmann-Mercantile by contacting support@kaufmann-mercantile.com. Kaufmann-Mercantile will do all they can to remedy the situation. Given the limited quantities of many of our products, a replacement may not al…

• How Can I Expedite Shipping for My Order?

  Many of the products featured on Kaufmann Mercantile are created by hand or made to order specifically for you and ship directly to you from around the world, so please know that shipping times vary and are often not negotiable. However, if you would like to expedite delivery a…