What is the Return Policy Of TOMS?

Item(s) that are unworn, unwashed and unaltered, or items that you believe have a manufacturer’s defect, may be returned if purchased exclusively from TOMS.com. In order for TOMS to process your return, TOMS must receive your item(s) within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California.

Gift Cards and E-Gift Cards are FINAL SALE and are not eligible for return. Additionally, any items marked FINAL SALE are not eligible for return.

Related FAQ

  • How Much Does Shipping and Handling Cost?

    Shipping and handling costs may vary depending upon the rates offered by the shipping carriers and promotions TOMS may run. Please check TOMS.com for current shipping rates and/or any promotions TOMS may be offering.

  • When Will My Order Be Processed By TOMS?

    All orders are processed within approximately 1 to 2 business days after the order is placed. Orders placed on a weekend or holiday will be processed within 1 to 2 business days, Monday through Friday. Please note that all processing times are estimates and may be subject to ch…

  • Does TOMS Offer Price Adjustments?

    TOMS is committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to their constantly changing promotions, TOMS currently does not offer post-purchase price adjustments.

  • Does TOMS Restock Shoes That are Sold Out?

    Most of TOMS styles are seasonal or limited editions; this means that once they sell out they will not be restocked. However, some of classic styles are frequently restocked, such as the following:  Men's: solid color Canvas Classics, Natural Burlap, and Earthwise Slate Cl…

  • Does TOMS Offer Exchanges?

    At this time TOMS does not offer direct exchanges.

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