All of products have a 30-day warranty policy from the moment they are delivered. Should you need to claim warranty on any of your products, you should contact Customer Support at 1-800-564-0739 and/or info@sofamania.com
It is definitely not normal, unless weather is playing some tricks on the road. You should track your order and eventually contact the delivery partner Sofamania. You can also contact their Customer Support at 1-800-564-0739 and/or info@sofamania.com.
Once an order has been processed, there is little Sofamania can do. Contact Sofamania at Customer Support at 1-800-564-0739 and/or info@sofamania.com so they can help determining how to proceed.
Once a refund is made effective, it takes between 3-5 business days to show up in your account. For returns, the refund is usually processed once the item has arrived and inspected in our warehouse, so allow up to 15 days from item pickup to warehouse delivery.
Sofamania pays for your shipping, therefore you are not charged for it! Have in mind that the free-of-charge service provided is curbside delivery only, which means that the carrier/driver is not responsible for in-house delivery and/or any required assembly. Make sure neighbor…
Depending on the condition of it (or them), you should considering making a donation to local foundations/non profits that may find a good use of your item(s). If their condition is somewhat embarrassing to donate, then make sure to contact your local "Bulky Item Pick Up" (this…