What Should I Do If I Have Inquiries / Issues for Carolina Shoe Purchased At a Store?

Carolina Shoe is committed to making your experience with their Customer Service team convenient and enjoyable. To ensure your correspondence is handled in a timely and efficient manner, please complete the following form in its entirety. To place a retail order, please call 1-800-441-4319. Please note Carolina Shoe has online and retail customers. If you wish to inquire about the online order you placed through CarolinaShoe.com, please call 1-844-488-9836 or email customercare@carolinashoe.com. Your CarolinaShoe.com order inquiries cannot be handled using the following form.

Related FAQ

  • What is the Secure Shopping Guarantee Of Carolina Shoe?

    At CarolinaShoe.com your security is their primary concern. Carolina Shoe is fully compliant of the credit card industry's Payment Card Industry Security Compliance program (PCI) and their entire staff is subjected to a thorough background check prior to employment. Your credit…

  • How to Check My Order Status?

    To check your order's status, please enter your email address and billing ZIP code.

  • Can I Return Or Exchange My Products At Carolina Shoe?

    If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original condition to be accepted for returns/exchange (unless defective). Beyond 30 days, these products are guaranteed against defects and wor…

  • What Payment Options Does Carolina Shoe Accept?

    Carolina Shoe accepts the following credit cards:  Visa MasterCard American Express Discover Carolina Shoe does not accepts: Cash Personal Checks Traveler's Cheques CODs

  • How Long Does the Estimated Delivery Times Of Carolina Shoe?

    At CarolinaShoe.com, standard UPS Ground shipping is always free. The estimated arrival date to your door is based on the distance from the distribution center in Pennsylvania.  Carolina Shoe ships to the 50 United States, District of Columbia, all military APO/FPO address…

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