What Should I Do If My Parcel Has Not Arrived!

A late parcel could be the result of any number of reasons within the either countries postal system. The usual delivery time for a Standard Air Mail item is 10-30 days and an EMS item is 5-14 days.

BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.

Related FAQ

  • What Should I Do If My Order Still Saying 'processing'?

    Orders are packed and posted from 9am-5pm, Monday to Saturday. The time in Hong Kong right now is: 12:45:30 PM. Provided your products are in stock & we are not experiencing unusually high order volumes, the package will be sent within 48hrs except for weekends. However, if…

  • Does Hobbyking Prices Include Local Taxes?

    None of HobbyKing's pricing includes tax. HobbyKing does not charge local taxes or extra fees on top of HobbyKing's advertised product price with shipping/handling. It is your responsibility to pay any fees (including taxes) charged by your local customs or postal office.

  • What Can I Do If I Want to Change the Orders After Payment?

    If you would like to change the details on your order you need to act quickly. The safest way to change your address is by contacting HobbyKing thru HobbyKing's live chat support. Due to the time lag in email responses, HobbyKing does not accept liability for requests which are…

  • What is the Currency Conversion Of Hobbyking?

    HobbyKing sells product in USD only. Any foreign currency exchange rates on HobbyKing.com that are not USD are indicative only (you WILL be charged in USD regardless of the warehouse that you purchase from). HobbyKing.com provides the exchange rate tool as a guide only. During …

  • Why Do I Have to Register On the Website to Make an Order?

    You need to register so that when your parcel is shipped you can track the status and delivery details from the 'Your Account' section.

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