When Will I Receive My Course?

You will receive instant access to your course once you have successfully completed the checkout. John Academy sends your login details for the course, along with a receipt for your payment straight away, to the email address used at checkout. Please make sure you therefore use the correct email address at checkout.

Related FAQ

  • How Long Does It Take to Get a Certificate?

    The PDF certificate’s turnaround time is 24 hours and for the hard copy certificate it is 3-9 working days, but it can be longer during busy periods.

  • When Do Courses Start?

    John Academy is not like a traditional college or institution where set dates for enrolment exist, John Academy provides online training courses that are completely flexible. With online training courses you can enrol and start your course at any time. You have complete control…

  • What Happens If I Fail an Exam?

    In the unlikely event that you should fail an exam, you will be given an opportunity to retake it.

  • How Long Do I Have Access to My Course?

    Generally, you will receive access to the course for 12 months from the date of joining. Please check the individual course page for more details.

  • Can I Study From Outside the UK?

    Yes. With John Academy you will receive instant access to your course, meaning that you can study from anywhere in the world, as long as you have an internet connection. John Academy has students taking courses in over 80 countries worldwide.

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