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Related FAQ

• Why is My Basket Empty?

  Sometimes Rocket Dog has to occasionally empty abandoned baskets and return the items to stock.

• Why Have Some Products Disappeared From My Basket?

  Rocket Dog has limited numbers of some styles and so when the product is out of stock it will no longer be in your basket for purchase. I haven't received an order confirmation email An automated email would have been sent to the email address that was submitted. If a confirmat…

• Can I Track My Order At Rocket Dog?

  Yes. A tracking number will be emailed to you upon dispatch of goods.

• Where is My Refund?

  Refunds will normally take 7-10 days from receipt of returned goods.

• Do I Need to Sign for My Delivery At Rocket Dog?

  All orders delivered to the UK and Ireland require a signature upon delivery. Please ensure you choose a delivery address where someone will be present to sign for the delivery.