Where is My Refund?

Related FAQ

• I Bought a Rocket Dog Product From Another Retailer, Can I Return It?

  Only product purchased through the Rocket Dog website can be returned. If purchased elsewhere, please refer to the sellers terms and conditions. 

• Why is My Basket Empty?

  Sometimes Rocket Dog has to occasionally empty abandoned baskets and return the items to stock.

• What Happens If I Am Not In When My Order is Delivered?

  If you are out at time of delivery your order may be left with a neighbour, hidden in a safe place or taken back to the corresponding depot. A card will be left through your door to advise.

• Why Have Some Products Disappeared From My Basket?

  Rocket Dog has limited numbers of some styles and so when the product is out of stock it will no longer be in your basket for purchase. I haven't received an order confirmation email An automated email would have been sent to the email address that was submitted. If a confirmat…

• Do I Need to Sign for My Delivery At Rocket Dog?

  All orders delivered to the UK and Ireland require a signature upon delivery. Please ensure you choose a delivery address where someone will be present to sign for the delivery.