Why Didn’t My Card Go Through?

There are a few reasons why your card may not have gone through. A vast majority of the time, a card is declined because the billing address entered for the card does not match what the issuing bank has on file for the billing address, most commonly called the “Master address” or “AVS address” (AVS: Address Verification System); this address may differ from the one on your statement. When placing an order, please confirm the billing address associated with the card being used.

Related FAQ

  • What is the Shipping and Handling Fees?

    Within the 48 contiguous states:FREE Standard Ground on orders $50 or more. $5.00 Standard Ground on orders under $50.For orders up to $19.99 - 2nd Day Air $14.95, Next Day Air $19.95For orders up to $100.00 - 2nd Day Air $16.95, Next Day Air $21.95For orders over $100.00 - 2nd…

  • How Do I Add an Address?

    LOGIN to your account and go to ADDRESS BOOK. You can add a new delivery or billing address at the bottom of the page.To avoid any payment issues, please make sure that your billing address is updated with any changes.

  • Can I Cancel Or Change My Existing Order?

    Please contact Dr. Martens as soon as possible once you realize a change needs to be made. Dr. Martens will make every effort to get you the right product in the correct size. However, as Dr. Martens tries to ship orders as quickly as possible, Dr. Martens may not be able to fa…

  • What is the General Shipping Policy Of Dr. Martens?

    The Dr. Martens US Website www.drmartens.com/us is pleased to offer three different shipping methods. We have UPS Ground Shipping, UPS 2nd Day, and UPS Next-Day Air options available. Please allow at least one(1) business day for processing, including both 2nd Day and Next-Day …

  • How Do I Place an Order Using PayPal?

    PayPal is a safe and fast way to pay online and is one of the world's largest internet payment companies. Firstly, you will need to create a PayPal account, which you can do on the PayPal website.PayPal eliminates the need for you to re enter your card details everytime you pur…

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