Why Hasn't My Order Arrived?

First thing, did your order contain prescription items? If so, have you supplied a valid prescription? Pet drugs online is unable to process orders until they have received and checked a valid prescription. Pet drugs online will have emailed (and if they have got your phone number) sent a text about this. Please get in touch and we’ll update you.

If your order contained only non-prescription items then it should have been dispatched promptly. Check with neighbours and the postman’s standard ‘safe places’ to see if it is there. If the order was being delivered by courier then check your phone as they should have sent a text with delivery details.

Regardless, if you’d like to check the progress of an order call Pet drugs online on 01761 603141 or email contact@petdrugsonline.co.uk and we’ll let you know what’s going on.