Will I Receive a Refund If I Return Something?

Related FAQ

• Why Hasn't My Order Arrived?

  First thing, did your order contain prescription items? If so, have you supplied a valid prescription? Pet drugs online is unable to process orders until they have received and checked a valid prescription. Pet drugs online will have emailed (and if they have got your phone num…

• Can I Change My Order? I've Noticed a Mistake?

  Yes, but please be quick. Call Pet drugs on 01761 603141 now! As they try to get orders on their way to you as soon as possible, there is a very limited window or opportunity before Pet drugs hand it to the postman! If Pet drugs can get to your order before it leave their hands…

• Can I Send My Order to a Different Address?

  Yes. Just put the address you want an order sent to in Delivery Address form at the start of the checkout process. You can have any number of different delivery addresses. The only real restriction is that Pet drugs can only send prescription orders to same country as the one i…

• How Long Does It Take for My Order to Arrive?

  It mostly depends on the delivery method. Pet drugs aims to dispatch all orders (including prescription orders with valid prescriptions) within 24 hours Monday to Friday – there isn’t a postal pick up on the weekends. The Royal Mail say First class post delivery times as being …

• I Am Having Tech Problems. What Do I Do?

  Give Pet drugs a call on 01761 603141 or email contact@petdrugsonline.co.uk and they will see what Pet drugs can do to help. Obviously ‘tech problems’ can be wide ranging and so Pet drugs may not be able to solve every problem on the spot. Pet drugs promise they will be as stra…