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Related FAQ

• Who is Pet Drugs' Courier?

  Pet drugs will use DPD as their courier.

• Will I Receive a Refund If I Return Something?

  If Pet drugs made the error – eg sent the wrong item or it was damaged in transit – yes. If the item is simply unwanted then yes, but you’ll need to cover the costs of returning it to Pet drugs.

• Can I Send My Order to a Different Address?

  Yes. Just put the address you want an order sent to in Delivery Address form at the start of the checkout process. You can have any number of different delivery addresses. The only real restriction is that Pet drugs can only send prescription orders to same country as the one i…

• Does Pet drugs Has a Return Service?

  Yes, you can return orders. There are however certain legal restrictions on the return of prescription products.

• How Long Does It Take for My Order to Arrive?

  It mostly depends on the delivery method. Pet drugs aims to dispatch all orders (including prescription orders with valid prescriptions) within 24 hours Monday to Friday – there isn’t a postal pick up on the weekends. The Royal Mail say First class post delivery times as being …