Why Haven’t I Received My Order from Gweniss?

After Gweniss has shipped your order you should receive an email to confirm your shipment details. Every order is tracked and you will be sent a tracking number for this. If not delivered, it is most likely that the courier have attempted delivery when you were out. They should leave a card to notify you of this. If not collected from your local sorting office, then your parcel will be returned to us and Gweniss will notify you of its receipt.

Related FAQ

  • How Do I Use a Promotional Code?

    You can enter your promotional code in your Shopping Cart in the discount code box underneath your products. Once a valid code has been entered, click "apply coupon" and your code should be applied to your shopping cart.If you experience any issues, please check the terms and c…

  • I Have Been Charged Additional Import Taxes, Can This Be Refunded?

    If you receive additional import taxes, please let us know as soon as possible through the ‘ Contact Us ’ page . Gweniss is able to refund up to £20.00 of additional import taxes applied to your parcel. Please note, Gweniss is only able to refund fees once Gweniss has received …

  • My Return Was Processed But My Delivery Fee Wasn't Returned, Why?

    If you have returned your order as you have changed your mind or are no longer wanting the items then Gweniss currently is unable to refund your postage costs for this. However, you should be refunded the full product price, unless otherwise advised.

  • My Order Status is "processing", What Does This Mean?

    If your order status shows as "Processing", this means that your order has been successfully placed and we are currently working on your order. Once your order is dispatched, you will receive a confirmation of dispatch email.

  • How Long Will My Order Status Show As "processing"?

    The length of time that your order will be processing for will depend on what you have ordered. Gweniss endeavours to ship parcels as quickly as possible but some items do have a longer dispatch time than others. Please check the product description for estimated delivery times…

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