Will I Receive Confirmation That My Order is On Its Way to Me?

Once your order has been dispatched you will receive a confirmation of dispatch email.

This email will contain the tracking details of your parcel.

Related FAQ

  • Will I Receive Confirmation That My Order Was Successful?

    Once you place your order you will receive an order confirmation email. This confirms that Mountain Warehouse has received your order.  Once your order has been dispatched you will receive a second email confirming that your order has left their warehouse.

  • Are the Items Included In My Basket Reserved Automatically?

    No, adding an item in your shopping basket does not reserve it or guarantee its availability. Due to high demands, some items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

  • Can I Place an Order In Store for Home Delivery?

    If you cannot find the size or colour you want, you can ask friendly sales staff to place an online order for you and you can enjoy free standard home delivery.

  • At What Stage is Payment Taken From My Card?

    Your card will only be charged once your order has been dispatched from our warehouse. Mountain Warehouse will send you an email confirming the items which are being sent and the exact amount charged to your card. If for any reason they are unable to send an item, you'll only b…

  • I've Made a Mistake With My Order, Can I Change It?

    Once you have completed your order, you can no longer change it. However you can easily return any unwanted items to us for a refund. 

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