In the unfortunate event that buyer and supplier can’t reach an agreement during the 15-day Open Dispute time period, the buyer may escalate the dispute. Both "Contact Supplier"and "Open Dispute" are steps taken by the buyer to talk and negotiate with the supplier. The last step in the process, however, escalates the matter to DD4.
By filing a claim, the buyer basically states he or she us unable to reach a fair, reasonable agreement with the supplier and requests DD4 to step in to handle the matter. Reasons to escalate the dispute may vary, but include supplier not responding to buyer requests or refusing to partially refund buyer for an order sent in unsatisfactory condition.
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Please be advised that all product prices on DD4 are all shown in US dollars currently.
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it's best to check and compare which is most affordable and economical.
If you can't track your order using the tracking number provided:
The refund caused by order cancellation, refund agreement or Mediation will be process instantly from DD4 account. However, it may take 7-10 business days for it to display on your credit card statement.
Refunds are issued based on the payment method used at the time of purchase. Please refer to the below table for the detailed refund time:
Late Refund. If you haven't received a credit for your return yet, here's what to do:
After the supplier ships your order, a tracking number will appear. You can track your order on shipping company's website with the tracking number provided.
Note: It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please contact your supplier for more information.
To pay for your order on DD4, follow the steps below:
DD4 supports Visa, MasterCard, JCB, Western Union, and wire transfer via banks. To learn more about payment methods on DD4, please refer to DD4 Payment Options.