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National Pen FAQ

What is a Set-up Fee?

Machine set-up is the cost associated with producing an order with your unique imprint. To personalize each order, National Pen will reset their printing equipment with your imprint specifications. This is a necessary step in the production process for orders of any size.

What is the Payment Information Of National Pen?

National Pen accepts the following credit cards as well as E-Checks. 

  1. Master Card
  2. Visa
  3. Discover

Payment is due upon receipt. Terms are granted on approved credit. Late payments are assessed a late charge. You agree to pay all the company's reasonable attorney's fees and collection agency fees incurred in the collection of your late payment. Checks returned for Non Sufficient Funds will be assessed a $25.00 fee.

You may send payment by mail to:

National Pen Co. LLC  
PO Box 847203  
Dallas, TX 75284-7203

Why Don't I See My Logo On My Product Image?

You will see your uploaded logo below your imprint preview. The expert artists of National Pen will make sure it looks perfect on the product. 

What is One-Year Quality Guarantee?

You can shop with confidence. Your order must be defect free and your imprint must be produced exactly as you requested, or you may return the unused portion and National Pen will replace it or give you a refund anytime within one year from delivery. Simply contact customer service to arrange to return the unused portion for a prompt and courteous replacement or refund. This is National Pen’s tried and true promise to you.

Does National Pen Offer Free Samples?

National Pen happy to send up to 2 free samples for your review. Simply contact an Account Executive at 866-900-7367.

Where is My Order History?

Once you log into your account, you can view your past orders in the Order History section. Orders placed prior to February 2011 will not be shown - please contact Customer Care at 888-672-7370 for this information.