Romwe Coupons & Promo Codes

Romwe FAQ

How Come My Package Shows Delivered But I Have Not Received It?

Packages might be delivered to your mail box or signed by your neighbors. Romwe suggests you check in your mail box and with your neighbors and families first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package neither, please do not hesitate to contact Romwe Customer Service.

Why Hasn't My Shipping Information Been Updated?

After Romwe ships the package to you, the shipping information will be updated after it arrives at the next sorting center which may take a few days. Then you can log in your account and find "My orders" to check the order status and track.

How to Update My Email Address?

Customers can't update the email address.

Please use effective email address to log in Romwe site.

If you used wrong email address, please remember your order number so that we can help you.

Then please use effective email address after you receive the old order.

Why Was My Package Returned?

There are multiple reasons that your package might have been returned.

  • Incorrect or incomplete address
  • Invalid phone number or customer unavailable
  • Wrong zip code

Please contact the shipping company for more information or you may submit a ticket so that we may assist you better.

Why It Says Refund When I Didn't Want a Refund On My Items?

As you know, Romwe is a large on-line shop, which has a large number of orders every day.

The warehouse staff process those parcels one by one in chronological order.

When you place an order, it may show that one item is still in stock. But in fact, the item was pre-ordered by other previous orders.

How Could I Cancel My Cod Order?

You can cancel the order yourself from 10 minutes to 6 hours after confirmation. If failed, it means the order has been processed for shipping. In this case please contact customer service to try canceling the order