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Zefo FAQ

What is Not Covered By Extended Warranty?

Extended warranty does not cover damages due to accidents or lightning or neglect or improper storage or misuse or regular wear & tear.

How Would Extended Warranty Function?

100 percent cashless transactions and genuine spare parts will be used for repairs. This is a Free at-home service and preventive maintenance will be provided by professional technicians. If the product cannot be repaired, it will be replaced with similar model as per the availability with seller.

What is Extended Warranty and What Does It Cover?

Extended warranty enables 6 months extension of warranty coverage immediately after the expiry of the free normal warranty. It covers all defects that are covered under the standard manufacturer’s warranty.

What Does Warranty Cover?

Zefo Service Partner Warranty covers issues occurring due to manufacturing/material defects. It though does not cover existing defects, or damages caused by the usage of the product beyond its intended use and wear & tear in the natural course of product usage.

Why Did Zest Cancel My Order?

If the provided information in the documents does not pass the verification or the documents aren't shared within the specified duration then the Zest is eligible to cancel the order.

Who Will Refund the Amount In Case Of Zest Money Payment?

The refunds will be processed by Zest money, provided the products are purchased using Zest Money as the payment mode.

What If the Amount is Deducted and the Order is Not Placed?

In such extreme cases where the amount is deducted but the orders are not placed, the amount will automatically be refunded to your account within 5-7 working days.Please contact your Bank for the same.

Can I Use My AMEX Card for Buying Products From Zefo?

You can definitely use it while making an online payment. However,in case you have opted for Card On Delivery option, you will not be able to use your AMEX card for the payment.

What are the Banks Listed for Credit Card EMI Payment?

Banks which provide EMI options on Zefo are Kotak Mahindra, Axis, IndusInd, Ratnakar, ICICI, Amercian Express, HDFC and Standard Chartered Bank.

What are the Different Payment Option Available?

Zefo accepts all common modes of payment including Cash on Delivery, Card on Delivery,(Credit / Debit cards) as well as an Credit Card and Cardless EMI option

What is Zefo Assessment?

One of the biggest unknowns while buying a pre-owned furniture or appliance is in placing trust on the products listed on the platform.To solve this problem, we physically inspect and test EVERY SINGLE product on our platform. We pass each item through a rigorous Quality Check and ensure that every aspect of the product (including defects) are well cataloged and photographed. The Zefo Assessment details out the item’s condition, as well as any issues it may have. We strive to make purchasing of used goods as transparent and painless as possible.

Where is the Zefo Service Available?

Zefo is currently available in Bangalore, Hyderabad, Mysore, Chennai, Mumbai, Pune, and Delhi NCR. We will be coming to other cities soon!

What Does Zefo Stand For?

Zefo stands for Zero Effort, and that is our promise to both buyers and sellers of unboxed & pre-owned furniture, appliances and mobile phones.

What Does Zefo Do?

Zefo is an e-Commerce platform for buying and selling Used Goods. Zefo takes the pain of verifying and inspecting every piece of furniture and appliance (refrigerators, televisions, washing machines, microwaves) sold, ensuring a minimum quality standard, as well as managing all logistical headaches that would come your way.