Customers in the UK & Ireland will receive tracking information through either text or email, providing they order using a valid mobile number/email address.
Unfortunately, once you've placed your order it is not possible to amend any details, as warehouse team will have already started processing your order.
If you have missed your delivery from us our courier service attempt to deliver a few more times before sending the parcel back to us. To prevent this from occurring it’s advisable to use your work address as your delivery address, if you know you will be unable to sign for it…
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
For a full refund please send your item(s) back within 14 days, TFNC does not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you…