Can I Exchange an Item for Another Size, Item Or Color?

At this time Betsey Johnson is not able to processes exchanges. their products are in high demand and if you send back the item you want to exchange, there is no guarantee Betsey Johnson will have what you want at that time. Please place a new order for the style and color you want and call customer service at 866-222-4243 to get the return authorization and a prepaid UPS shipping label to send the item back to Betsey Johnson as a return. When you call customer service please have your new order number handy so Betsey Johnson can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Clearance items and earrings may not be returned or exchanged.