Can I Exchange My Order Through Phones?

If you find an item you ordered isn't just right and need a replacement in a different size or color, all you need to do is call LOFT Outlet at 1-833-845-4439. LOFT Outlet will quickly make an exchange - charging your preferred credit card, but waiving standard ground shipping fees. In addition, LOFT Outlet will provide instructions on making your return online or to a LOFT Outlet store nearest you.

Related FAQ

  • What are the Payment Option Exceptions Of LOFT Outlet?

    Please note: LOFT Outlet is unable to accept any form of payment with a non-U.S. billing address (outside of the 50 U.S. states and Puerto Rico) for orders to be shipped within the United States. LOFT Outlet also cannot accept checks or money orders at this time. 

  • Can I Get a Paper Receipt and an eReceipt?

    Yes - for applicable transactions, you will have the option of receiving a paper receipt, an eReceipt or both.

  • I Lost Or Deleted My eReceipt But Need to Make a Return. What Can I Do?

    At this time, LOFT Outlet is unable to re-send eReceipts. Per our return policy, returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt tha…

  • What is the Pricing Policy Of Loft Outlet?

    “Original” or “Ticket” prices are our offering prices that appear on our ticket. This means LOFT Outlet offered the merchandise in stores or on loftoutlet.com at those prices; however, LOFT Outlet may not have sold the item at that price. The savings LOFT Outlet show on their r…

  • Which Payment Options Do LOFT Outlet Accept?

    LOFT Outlet offers you the convenience of numerous payment options, including the LOVELOFT or Ann Taylor Card, LOFT Outlet, LOFT, Ann Taylor, Ann Taylor Factory or Lou & Grey E-Gift Certificate or Gift Card or any one of the following major credit cards: American Express, M…

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