Can I Exchange Underwear Or Jewelry?

Related FAQ

• How Can I Make Sure That Wolford Has Received My Order?

  Upon receipt of your return, Wolford will send you an e-mail to the e-mail address you have entered during the ordering process.

• Do I Have to Pay Shipping When Returning an Item?

  Shipping on returns is always free of charge. Just use the shipping label enclosed in your package to send it back, your shipping has already been covered.

• Can I Check the Status Of My Wolford Order?

  As soon as your order leaves our logistics department, you will receive an e-mail with further details on the delivery date. In this e-mail you will find a link that allows you to determine the exact transport status of your shipment online. 

• When Placing Multiple Orders At Wolford, Do I Have to Pay Shipping Costs for Each Order?

  If you choose the "standard delivery" option, you do not have to pay shipping costs it is always free of charge. However, if you have selected "Express Delivery", you must pay the costs for each individual order. Furthermore, once an order has been completed in the online shop …

• Where Do I Send Complaints Due to Product Errors for My Order?

  If, despite careful quality control, products purchased in the online boutique give you reason for complaint, please return these items to using the return label that was enclosed in your package and mark the return reason as "complaint". Please note that for organization reaso…