Can I Pick Up My Furniture?

If you purchase in one of their showrooms, customer pick up at one of our central Distribution Centers is available depending on where you make your purchase. In some markets, pick up may also be available at various showroom locations. Pick up locations and hours vary according to your place of purchase. Please ask a salesperson for details in your local market. Orders placed online cannot be picked up.

Related FAQ

  • How Do I Return My Online Order?

    RETURN POLICY. Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. To initiate a return, please contact Internet…

  • What are My Shipping Options At Rooms to Go?

    Delivery is available, at an additional charge, for a majority of our furniture. For smaller items like decorative accents, Rooms To Go offers UPS Standard Ground Shipping.

  • Can I Track My Order At Rooms to Go?

    Yes. You will need to have your order number ready when you call the Customer Care Center.

  • What Forms Of Payment Does Rooms to Go Accept?

    Rooms To Go accepts VISA, Master Card, American Express, Discover, and both our Rooms To Go and Rooms To Go Kids cards as forms of payment. Rooms To Go also accepts Rooms To Go Gift Cards.

  • What If My Merchandise is Delivered Damaged?

    If there is a problem with your furniture during delivery, you can contact one of the Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-8:00pm, and Saturday 8:00am-4:30pm EST. Please remember to report all problems immediately so that t…

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