How to Cancel Or Amend My Order?

Related FAQ

• Is UK Vat Included In the Price at Space NK?

  All prices include VAT, the total for your order is confirmed at checkout before you proceed to pay and complete your order. Once your parcel arrives in its destination country, local taxes, duties, and charges may be added, which Space NK is not responsible for. Please be awar…

• How to Return an Online Order to Store?

  You can return your order to one of Space NK's stores; just make sure you bring your order confirmation or invoice with you. For refunds please ensure you have the original payment card with you. Excludes sale and clearance items.   Please note that orders paid for wi…

• Does Space NK Offer Free Returns?

  FREE Returns on Online Orders and Store PurchasesFor all UK returns to create and print a prepaid returns label*. Peel the label off and attach it to the outside of your parcel. Please allow up to 4 working days after your return has been received for your refund or exchange …

• What is the Return Policy Of Space NK?

  Buy with confidence thanks to Space NK’s 100% Satisfaction Guarantee* As part of the commitment to delivering expert, unbiased beauty advice, the straightforward returns policy ensures that, if for any reason, you are not entirely happy with a purchase Space NK will put it righ…

• Missing Item Or Sample From My Order, What Should I Do?

  Missing item Space NK is very sorry if something has been missed from your order.  If the missing item is on your invoice and you’ve been charged then you’ll need to Contact Space NK as soon as possible. Please note that if you have placed a large order it may be shipped i…