How Can I Close My Dr Martens Account?

You will need to contact the customer service team with the following details:

  • Your full name
  • Your full Billing Address
  • Your registered email address
  • Once we have these details, we can delete your account.

If you would like to reinstate your account you will need to create a new one as we do not hold on to any order history or customer details.

Related FAQ

  • I Can’t Find My Order In My Order History.

    You may have checked out as a Guest and created an account afterwards. In this case, the order will unfortunately not show in your account. If you have received an order confirmation number -- and provided an email address -- you will receive email updates on the status of your…

  • Does Dr. Martens Charge Tax?

    Yes, Dr. Martens does collect sales tax in some states. In general, state laws require internet retailers to collect sales tax on orders shipping to states in which they have a physical business presence. Dr. Martens AirWair USA LLC orders that are shipped to the following stat…

  • How Do I Add an Address?

    LOGIN to your account and go to ADDRESS BOOK. You can add a new delivery or billing address at the bottom of the page.To avoid any payment issues, please make sure that your billing address is updated with any changes.

  • I Don’t Remember My Password. What Do I Do?

    You can use the Forgotten Password form on our SIGN IN / REGISTER page. Enter your email address and click “send email”; Dr. Martens will send you an email with a link so that you can reset your password. This link will expire after 30 minutes.If you are still unable to access …

  • I Need to Change My Default Billing And/or Delivery Address, How Can I Do This?

    LOGIN to your account and go to "ADDRESS BOOK". You can choose the address you wish to use by clicking on SET AS DEFAULT. You can also edit or remove any addresses that are currently saved in your address book in this section of your profile.

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