How Can I Track My Purchased Order?

As soon as H&M is ready to ship your order we will send you an email with the delivery information. After that you will be able to track your order under My Pending Orders when you log in at My H&M or by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated.

Related FAQ

  • How Long Does Standard Delivery Take?

    Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes.Shipping is available within the US and standard orders can be delivered to P.O. boxes.H&M also ships standard orders to US…

  • How Do I Wash Knitted Wool Garments?

    Make sure you follow the care instructions on the label. If your washing machine has a wool program, use this. If hand washed, remember to carefully squeeze any extra water out of the garment. Reshape the garment after wash and dry flat for optimal care.

  • What are the Shipping and Handling Costs?

    H&M offers free shipping on all Standard orders of $40 or more with code 0040, regardless of the size and weight of your package. For Standard orders under $40 there is a flat rate shipping fee of $5.99.H&M also offers Next Day Delivery for $24.99.

  • I Responded to an Email And/or Online Questionnaire to Enter a Contest. is This an H&M Initiative Or is It Fraudulent?

    All H&M campaigns are promoted either through hm.com or H&M's official social media channels. H&M cautions you to read the fine print and legal disclaimers when entering online contests. You will note in most situations that the promotion is in no way associated wit…

  • Which Credit Cards are Accepted?

    The following credit cards are accepted at H&M: Visa, MasterCard, Discover and American Express. Note that if you have pending orders, all orders will be paid for with the last credit card used.

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