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Related FAQ

• Does Decluttr Has a Limit On the Amount Of Items Per Box?

  Yes, please make sure the box weighs no more than 6lb, if you have too many items in one box, they may be rejected when you try to send them.  If the box exceeds this limit please use another box and attach another shipping label. Do not print the same shipping label, if …

• My Box Has Been Rejected By Free Shipping Service, Who Do I Contact?

  If FREE Shipping Service say they can't take your parcel for whatever reason, just let Customer Service team know and Decluttr will soon have your parcel on its way to them. Simply send us an email: inquiries@decluttr.com.

• How Long Do I Have to Send My Items?

  You have 10 days to confirm the details of your order. There is no time limit on sending in media items once the order has been confirmed - but the sooner you send your items, the sooner you'll get paid! For Tech items, your price is valid for 28 days from the date you cre…

• Do I Need to Send the Charger Or Accessories With My Tech Item?

  Don’t have a charger, accessories or the original box? Don’t worry: Decluttr will still buy your cell phone and the price won’t be affected! On some tech devices, Decluttr will need the charger. If Decluttr does, it will be listed in the condition criteria.

• I Haven’t Received My Payment Yet, What Do I Do?

  If your check was sent over 10 business days ago then please check that the address listed on your account is correct before contacting customer services to organise another payment. For direct deposits, if it’s not received within 3 business days of payment being made th…