My Box Has Been Rejected By Free Shipping Service, Who Do I Contact?

Related FAQ

• How Do I Change My Email Address On My Account?

  For any queries you have related to your Decluttr account, please send an email to Customer Service team who shall gladly assist you! You can contact them with the following email address: inquiries@decluttr.com.

• Does Decluttr Has a Limit On the Amount Of Items Per Box?

  Yes, please make sure the box weighs no more than 6lb, if you have too many items in one box, they may be rejected when you try to send them.  If the box exceeds this limit please use another box and attach another shipping label. Do not print the same shipping label, if …

• I Haven’t Received My Payment Yet, What Do I Do?

  If your check was sent over 10 business days ago then please check that the address listed on your account is correct before contacting customer services to organise another payment. For direct deposits, if it’s not received within 3 business days of payment being made th…

• What Do I Need to Put On My Box When I Send It?

  Simply tape the Shipping Service Label(s), that is included in your Welcome Pack, to the outside of your box(es) so that the ENTIRE label is visible. Please do not place the label over any seams or closures on the package, ensure there are no other shipping or tracking lab…

• Do I Need to Send the Charger Or Accessories With My Tech Item?

  Don’t have a charger, accessories or the original box? Don’t worry: Decluttr will still buy your cell phone and the price won’t be affected! On some tech devices, Decluttr will need the charger. If Decluttr does, it will be listed in the condition criteria.