I Haven’t Received My Payment Yet, What Do I Do?

Related FAQ

• My Box Has Been Rejected By Free Shipping Service, Who Do I Contact?

  If FREE Shipping Service say they can't take your parcel for whatever reason, just let Customer Service team know and Decluttr will soon have your parcel on its way to them. Simply send us an email: inquiries@decluttr.com.

• I‘ve Sent the Incorrect Cell Mobile Phone/device, What Do I Do?

  Don’t worry, if Decluttr is currently accepting this item they will offer you a revised price. All you need to do is accept or decline the offer – if you decline, Decluttr will return the item to you, free of charge.

• What Do I Need to Put On My Box When I Send It?

  Simply tape the Shipping Service Label(s), that is included in your Welcome Pack, to the outside of your box(es) so that the ENTIRE label is visible. Please do not place the label over any seams or closures on the package, ensure there are no other shipping or tracking lab…

• Does Decluttr Has a Limit On the Amount Of Items Per Box?

  Yes, please make sure the box weighs no more than 6lb, if you have too many items in one box, they may be rejected when you try to send them.  If the box exceeds this limit please use another box and attach another shipping label. Do not print the same shipping label, if …

• Do I Need to Send the Charger Or Accessories With My Tech Item?

  Don’t have a charger, accessories or the original box? Don’t worry: Decluttr will still buy your cell phone and the price won’t be affected! On some tech devices, Decluttr will need the charger. If Decluttr does, it will be listed in the condition criteria.