How Do I Return Items to TOUS USA?

Related FAQ

• How Do I Pay for My Order In TOUS USA?

  There are a number of payment options to choose from: MasterCard, VISA, AMEX, Discover and Paypal.All credit and debit card payments are subject to validation and authorization by both the card issuer and TOUS to ensure security and to prevent fraud.

• Where Do You Ship To?

  TOUS USA currently ships to the 48 contiguous United States.TOUS USA does not ship to Alaska, Hawaii, APO/FPO addresses, P.O Box-es and the U.S Virgin Islands.

• I Have Just Placed and Order. Can I Cancel Or Change It?

  Once your order has been confirmed, it is not currently possible for you to change it prior to dispatch.You have an option to cancel but you need to be quick about it. Please contact Customer Service immediately, and they will do their best to fulfil your request. However TOUS …

• Do I Have to Pay Customs and Import Charges?

  No - all customs and import charges are included in the price of the order. However, if taxes and duties have been levied on top of your order, please get in touch with Customer Service for assistance.

• Has My Order Been Shipped?

  As soon as your order has been sent out, TOUS USA will send an e-mail letting you know.If you do not receive your order within the specified delivery time, please contact Customer Service, and TOUS USA will look into it.If you created an account before you submitted your order,…