Where Do You Ship To?

Related FAQ

• Do I Have to Pay Customs and Import Charges?

  No - all customs and import charges are included in the price of the order. However, if taxes and duties have been levied on top of your order, please get in touch with Customer Service for assistance.

• Has My Order Been Shipped?

  As soon as your order has been sent out, TOUS USA will send an e-mail letting you know.If you do not receive your order within the specified delivery time, please contact Customer Service, and TOUS USA will look into it.If you created an account before you submitted your order,…

• I Have Just Placed and Order. Can I Cancel Or Change It?

  Once your order has been confirmed, it is not currently possible for you to change it prior to dispatch.You have an option to cancel but you need to be quick about it. Please contact Customer Service immediately, and they will do their best to fulfil your request. However TOUS …

• When Will Be I Charged?

  When you place your order, the charge will be authorised on your card and you will receive an e-mail confirming that your order has been successful. TOUS USA will not charge your card until TOUS USA processes your order and ship it from warehouse.If it is not authorised, no cha…

• How Do I Return Items to TOUS USA?

  All returns must be sent to the Return Service Center at the purchaser's expense with the original packing slip / certificate of authenticity. Return address labels have been provided together with your packing slip for your convenience.As proof of your return, TOUS USA recomme…