How Do I Return Or Exchange an Item?

To initiate a return please submit a request for a Return Authorization (RA) through your SSENSE account. Alternatively, you can contact the Customer Care team to assist you with the return process. SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.

SSENSE does not process direct exchanges. SSENSE asks that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

Guest Orders: If an order was placed using the guest check out option, please create an SSENSE account to request and manage the return yourself. Alternatively, you can contact the Customer Care team to help facilitate the return.