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Related FAQ

• How to Contact SSENSE GLOBAL?

  Please call SSENSE GLOBAL for immediate answers to questions regarding orders and shipping. Local Chinese number +86 21 5169 4129 International number +1 514 600 5818 Contact SSENSE GLOBAL by email. SSENSE GLOBAL is available from 8 am to 3 am Eastern Time in Chine…

• Which Payment Method Does SSENSE GLOBAL Accept?

  SSENSE accepts payment via MasterCard, Paypal and Visa. Alipay is accepted, except for customers shopping from Australia, Canada, Hong Kong and Japan.

• Are Taxse Included?

  The prices listed on individual product pages are calculated based on the location you are shopping from. In order to ensure you’re seeing the most accurate pricing, taxes and delivery fees while you browse, make sure to select your shipping country at the bottom of any page. P…

• How Do I Return Or Exchange an Item?

  To initiate a return please submit a request for a Return Authorization (RA) through your SSENSE account. Alternatively, you can contact the Customer Care team to assist you with the return process. SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is why …

• When Will I Receive My Order From SSENSE GLOBAL?

  Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and includes your order number. Once your order is placed a standard processing time of up to 2 business days is required before the order is s…