How to Accept My Order?

Your placement of an order on the Site does not necessarily assure that Parrot US will accept your order. They reserve the right to refuse any order in theirr sole discretion. In addition, before accepting your order, they may require additional information if you have not provided all of the information required by them to process your order. Once a completed order is received, authorization of your form of payment is confirmed and they have accepted your order, they will promptly place your order in line for shipment when, in Parrot’s sole discretion, shipment is possible. They will email confirmation of the order to the email account address provided by you during the checkout process, and such email(s) will contain your order number, a shipment tracking number and a copy of the order receipt, which receipt, in compliance with law, shall not display more than the last five (5) digits of the credit card used for your purchase, nor will it display the expiration date of the credit card used.  

You may cancel your order, either before or after shipment, by clicking on the “Send an email” button on the Site’s home page and sending an email to customer service stating your decision to cancel your order; provided that if your decision occurs after shipment, (i) you cancel your order during the 14 days following your receipt of the shipment, and (ii) the product is returned without excessive delay in good condition in its original packaging with all of its accessories and documentation, using the return form provided by Parrot via email. Where applicable, Parrot will postpone reimbursement until Parrot has received the parcel back. You are responsible for return shipping costs.

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