How to Make a Return to Giglio

Log in to your private area and click on “My orders”;
Select the order containing the item/s you want to return and click on “I want to return one or more items”;
Select the item/s you want to return and choose the refund method;
A- Return shipments into Italy are free. Please, make sure the pickup address you find in the collection form is right and arrange your pickup. The courier will pick up your box within 2 days and will provide you the waybill (you don’t need to print any document!).

4B- For shipping outside Italy, you may choose to use our Easy Return service or the Return arranged by the client.

The Easy return service provides the home collection arranged by Giglio.com (the service is not available in some countries).

Our courier will pick up the box within 2 days and will provide you the waybill (you don’t need to print any document!). The service cost depends on your nation and may vary from 12€ to 60€. You will not pay any money at the collection since we will deduct the Easy return service cost from your refund.

The Refund arranged by the client allows you to choose the courier you prefer and to pay directly to him the shipment cost.

The procedure will allow you to create the return form containing all the instructions concerning the shipping, that you will receive by email. Download, print, and put the form inside the box.

Send the box containing the return to Giglio.com S.r.l., Via Giovanni Ferro Luzzi, 3 - 90143 Palermo (Italy).

Please, remember you may start a return procedure within 14 days from the delivery date (including public holidays). After the deadline, the return procedure will be disabled.