How to Return a European/International Order

Related FAQ

• Is UK Vat Included In the Price at Space NK?

  All prices include VAT, the total for your order is confirmed at checkout before you proceed to pay and complete your order. Once your parcel arrives in its destination country, local taxes, duties, and charges may be added, which Space NK is not responsible for. Please be awar…

• What is the Return Policy Of Space NK?

  Buy with confidence thanks to Space NK’s 100% Satisfaction Guarantee* As part of the commitment to delivering expert, unbiased beauty advice, the straightforward returns policy ensures that, if for any reason, you are not entirely happy with a purchase Space NK will put it righ…

• Missing Item Or Sample From My Order, What Should I Do?

  Missing item Space NK is very sorry if something has been missed from your order.  If the missing item is on your invoice and you’ve been charged then you’ll need to Contact Space NK as soon as possible. Please note that if you have placed a large order it may be shipped i…

• What Do I Do If I Receive Faulty Product From Space NK?

  Space NK is always very disappointed on the rare occasions their customers receive a faulty item and they want to resolve these as quickly as possible. If you have identified the fault within 28 days of purchase, then you can return the item under normal returns procedure for a…

• How to Cancel Or Amend My Order?

  Space NK is very quick at processing orders once they have been placed, so they cannot guarantee that your order can be cancelled or amended before it is dispatched but they will always try. If you notice any errors in your order after placing it, please Contact Space NK after…