What Do I Do If I Receive Faulty Product From Space NK?
Space NK is always very disappointed on the rare occasions their customers receive a faulty item and they want to resolve these as quickly as possible. If you have identified the fault within 28 days of purchase, then you can return the item under normal returns procedure for an exchange or a refund. Make sure you let Space NK know about the fault so they can make sure other items are not affected. Space NK will refund any return postage cost on a faulty item, and ensure you are reimbursed for recorded delivery postage on the item.
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