How Will I Know When My Order Has Been Shipped from Houzz?

Related FAQ

• What Payment Methods Do Houzz Accept?

  Houzz currently accepts credit cards from Visa, Mastercard, and American Express issued by a US bank, with a billing address based in the United States and Canada.  At this time, Houzz does not accept Discover cards or credit cards with billing addresses outside the US (wi…

• I Received the Wrong Order. What Should I Do?

  Log in to your account to access the “Your Houzz” section of your profile (found in the upper right hand corner). Select "Your Orders" and submit a request by selecting the “Return or Replace” button on the order you would like to return. Please select “Wrong item delivered” as…

• Where Can I Find My Tracking Information?

  You can check the tracking on any shipped order by going here (you may be prompted to log into your Houzz account first).  For any orders that have shipped, you can click on the "Track Package" button to get the specific tracking information. If your order has shipped, and…

• What Do I Do If My Order Has Failed to Charge?

  This means that we have been unable to obtain payment from the credit card you used. Please log in to Your Purchases, and you will see any orders that have failed to charge highlighted in yellow with an error message. Click on the green "Change Payment" button to enter a differ…

• How Do I Return My Order If I Don't Want It?

  Log in to your account to access the “Your Houzz” section of your profile which can be found in the upper right hand corner. Select Your Orders and submit a request by selecting the “Return or Replace” button on the order you you would like to return. You will receive an email …