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 KoreanMall FAQs

What is the Return Policy?

You may request order cancellation within 14 days of receiving it. Once the products are returned you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order. In the rare event that the goods you receive are faulty or not as ordered, please contact them immediately to arrange replacement or reimbursement. Please check their Returns & Refunds page for further information on returns and exchanges.

What is the Policy About Delivery?

Delivery times may vary depending on the availability of the products and your delivery address. If no one is available at your address to sign for your order, the delivery partner will leave you a note and you will need to contact them to rearrange delivery. Please note that the seller cannot assume responsibility for unsuccessful delivery due to inaccurate shipping information and address or absence of the receiver.