I Canceled My Subscription, But My Box Was Shipped

Related FAQ

• How to React a Subscription?

  To reactivate a subscription, proceed as follows:  Log in to your GLOSSYBOX account.  Click the "Subscriptions and Orders" tab.  In the "Subscriptions and Orders" section, click Reactivate subscription.  Select the subscription you want.  When choosing …

• How Long Was I to Cancel My Order?

  You have 14 days to cancel any subscription. You will therefore have 14 days to contact the Customer Service team who will be at your service during this period. For your second beauty box and the following you will not be able to cancel, you will have to disable the automatic …

• Will I Receive My Next Box Automatically?

  Yes, the renewal of the subscription is automatic, so you do not have to worry about your next box. By subscribing to a 3-month, 6-month or 12-month plan, you pay the entire subscription immediately and in one go. These formulas are automatically renewed.  On the othe…

• What is a Glossycredit?

  GLOSSYCredits are a credit to use on site for a new subscription or box in limited edition.  You will earn GLOSSYCredits every time you:  Sponsor a friend Order a boxing (for yourself or to offer it) Fill in your beauty profile Complete the questionnaires on a pr…

• How to Disengage Subscriptions Of 1, 3, 6 Or 12 Months?

  The disengagement of 1, 3, 6 or 12 month subscriptions will not take effect until the end of the subscription plan chosen and once all the boxes have been shipped. At this point, the subscription will be completed. However, you will need to request the disengagement of this sub…