I Do Not Remember My Username Or Password, How to Find It?

From your My Account area, you can recover your password by clicking on the forgotten password link. It will be enough to fill in your e-mail of contact and to validate your request: your password will be sent to you at this address.

Related FAQ

  • Do I Have to Register My Details and Create an Account to Place an Order?

    You can place your order directly without registering in the "My Account" area. By registering, however, you benefit from many advantages: exclusive offers, privilege gifts, product news, tracking and order history ... By saving your delivery and billing addresses in your profi…

  • How to Buy Products At Clarins FR?

    Find your products. You can search for a product by browsing the site or by typing the name of that product in the "search" box at the top of every page. Add a product to your cart. Once you have selected the item you wish to purchase and entered the quantity (limit of 3 quanti…

  • Can I Give My Personal Information Securely?

    All information provided is strictly confidential. They will be used exclusively by the internal services of Clarins for the sole purpose of making a delivery or to serve you better. Your bank details are encrypted in ssl mode and are never stored or stored on the site.

  • What Products are Available On the Site?

    All Clarins products are available online. In case of temporary stock-out, you can not add the product to your basket. Clarins FR will advise you to return to the site regularly or contact Clarins.com Customer Service by filling out Contact Form to be informed of the arrival of…

  • I Have Difficulties to Navigate the Website and to Access the Pages Of the Site?

    It is possible that the setting of your browser does not allow the java script as well as the reading of macromedia flash files. If you do not have it, you will be offered to download the latest Flash Player for free from the Adobe website.

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