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Related FAQ

  • Do I Have to Register My Details and Create an Account to Place an Order?

    You can place your order directly without registering in the "My Account" area. By registering, however, you benefit from many advantages: exclusive offers, privilege gifts, product news, tracking and order history ... By saving your delivery and billing addresses in your profi…

  • I Do Not Remember My Username Or Password, How to Find It?

    From your My Account area, you can recover your password by clicking on the forgotten password link. It will be enough to fill in your e-mail of contact and to validate your request: your password will be sent to you at this address.

  • How Can I Change My Delivery Address At Clarins FR?

    By default your delivery address corresponds to your billing address. In the steps of the order you have the possibility to modify your delivery address. If you have an account on our site, you can also create, modify and save your addresses in your address book. However you ca…

  • What Products are Available On the Site?

    All Clarins products are available online. In case of temporary stock-out, you can not add the product to your basket. Clarins FR will advise you to return to the site regularly or contact Clarins.com Customer Service by filling out Contact Form to be informed of the arrival of…

  • Can I Give My Personal Information Securely?

    All information provided is strictly confidential. They will be used exclusively by the internal services of Clarins for the sole purpose of making a delivery or to serve you better. Your bank details are encrypted in ssl mode and are never stored or stored on the site.

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