I've Forgotten My Password - What Should I Do?

Go to the sign-in page and select the ‘forgotten password’ option beneath the account login box, you will be asked to enter your registered email address and a password reset email will be sent to you. You can then choose to reset your password and log back in with the new password.

Related FAQ

  • How Can I Track My Order on Boutique 1?

    You can view the stage of delivery by login into your My Account page and clicking on My Orders section. You will be able to see whether the order is processing, dispatched, partially dispatched, or complete.

  • Can I Cancel/amend My Order Once It's Been Placed?

    Customers can cancel their order up until they get their email of dispatch and tracking number. To cancel an order simply click the button next to the order in the My Orders section and select cancel. In the notes box you can tell Boutique 1 the reason for your cancellation. Yo…

  • How Much Duties and Taxes Will I Have to Pay on Boutique 1?

    Only if your delivery is being shipped to outside the UK, US, EU, UAE and GCC you will incur extra duties and taxes. Items being delivered to countries within the UK, US, EU, UAE and GCC will not incur any taxes or duties, the price is inclusive of all taxes that are paid by Bo…

  • Will I Be Refunded the Full Value Of My Order?

    If the item is returned in perfect condition within 14 days of receiving the RAN (Return Authorisation Number),you will be refunded the full price at purchase. You need to request the RAN number within 14 days of receiving the delivery. Boutique 1 does not refund the cost of de…

  • Do I Need to Set Up an Account to Place an Order on Boutique?

    No you do not need to set up an account. You will be asked to enter a password to create/login to your account, simply skip this step if you wish to proceed as a guest. Boutique 1 will ask for some information in order to ensure your delivery arrives safely, for instance addres…

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