My Order Wasn't Shipped 7 Days After Payment, Why?

Related FAQ

• Can Couriers Deliver to Remote Areas?

  Yes, wherever you are, Tomtop will be able to deliver the products to you.  FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers. If your address is loc…

• I Can’t Find a Product On Website Anymore is It Still Available?

  If an item is no longer listed it is likely it has been discontinued however if you really liked something and you can’t find it anymore. Details, please contact Tomtop via Live Chat or email to wholesale@tomtop.com. 

• My Order is Not In My Tomtop Account. Why?

  There are two reasons why an order might not appear in your Order List.  The payment system encountered an error when you placed the order; You placed your order as guest (without logging in to a TOMTOP account first). If you encounter any of the above situations, don’t w…

• Is Shipping Included In the Prices?

  If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world. For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every pr…

• Where Do I Find More Information About Product Features?

  If you are interested in an item or have bought a product and still have questions please contact Tomtop via Live Chat or email to wholesale@tomtop.com.