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4inkjets FAQ

What is a Printer Driver and Where Do I Find It?

A printer driver is software that comes with your printer. Once installed on your computer, drivers covert the information that different programs make into printable formats for your printer. Without drivers, printers wouldn’t know how to resize and reorganize information from webpages to fit onto whatever size of paper that you use in your printer. Printer drivers are basically there to tell your printer how to make what you end up seeing on the page look as close as possible to what you see on your screen.

Why Have I Not Received My Email Confirmation?

Once an order is received online an email confirmation is immediately sent to the email address that was provided. Another email is then sent to you once the order is processed. A final email confirmation will be sent once the order is actually shipped out. If you have not received any confirmation emails, it is possible that the email was delivered to your Junk Mail folder or 4inkjets may have your incorrect email address on file. It is also possible that the order was not received, in which case you may call our customer service at 800-465-5387 for assistance.

Every Time I Add a Second Item to My Shopping Cart the First Item Disappears. What is Worry?

This is mostly likely the result of having cookies disabled. Try enabling cookies on your web browser and, if the problem persists, please contact us so we can assist you.

What is the Shelf Life Of Compatible Brand Ink Cartridges?

Compatible, third-party print cartridges have a three-year shelf life.

When is the Best Time to Refill My Inkjet Cartridges?

If possible, you should refill your inkjet cartridges before they run out. This will prevent ink from drying in the print head between refills.

How Many Times Can I Refill My Inkjet Cartridges?

The amount of times a cartridge can be refilled depends, in part, on the care taken during the refill process and its storage condition, as well as the state of the inkjet print head. Until the print head wears out you can continue to recycle your empty cartridges. Generally, you can expect to refill your empty OEM cartridge between 2-6 times.

Why Don't You Carry Epson Refill Kits?

Epson incorporates sensitive and high quality print heads onto their printers instead of disposable print heads on their cartridges. Due to the sensitivity of Epson print heads, we do not endorse or sell refill kits for Epson printers.

What is the Best Way to Store My Cartridges?

Ideally, your cartridges should be stored in an upright position at room temperature. During shipment, cartridges may be placed in various positions and this can cause the ink to settle at the opposite end of the cartridge, which may result in printing issues. For optimal performance, before using your cartridge, place it in the upright position for a few hours to allow the ink to move to the bottom of the cartridge. This will let the ink pass through the sponge, allowing the cartridge to print properly.

How Should I Handle My Cartridge?

Never touch the electronic print head with any abrasive material. Use care when setting your cartridges down and do not place the print head in contact with any surface besides the designated contact points in the appropriate printer slot.

How Can I Get Dried Ink Out Of My Inkjet Print Head So I Can Continue to Print?

Place the clogged cartridge in about ¼ - ½ inch of warm water for a few minutes. When you see the ink start to slowly leak out, take the cartridge out of the water and dry it using a soft cloth or Q-tip. Place the cartridge back inside your printer and run the print head cleaning utility that comes with your printer software. You may have to run the print head cleaning function 2-4 times before print quality is reestablished. If your print head is damaged you will have to buy a new cartridge, as print heads cannot be repaired.

Why Am I Getting an Error Message When I Install My Cartridge?

The most common error messages are listed below, as well as trouble shooting techniques to help eliminate any type of error message. If you are still unable to get rid of the error message please call our customer service department at 800-465-5387.

  • A message asking you to replace your black/color inkjet cartridge
  • The cartridge light blinks on the printer.
  • A message that ask you to check your black/color inkjet cartridge.
  • A message that indicates the cartridge is not seated properly.
  • A message that indicates there is no cartridge installed.

How Can I Track My Order?

You may track your order by logging in to your online account. You may also call the customer service department at 800-465-5387; one of the courteous representatives will be able to assist you in locating your order.

Why Have I Not Received My Order?

All orders ship from Long Beach, California. Most packages that are shipped to an address within the contiguous US are delivered within 3-5 business days. Orders that are shipped outside of the contiguous US may take longer to be delivered. There is also the rare possibility that one of the items you ordered may be back ordered. You may also call customer service at 800-465-5387.

Where Can I Get Any Types Of Discounts?

You can get coupons or deals by visiting dacoz.com. There are a lot of discount information updating everyday. You can use those coupon codes and deals for additional savings, free shipping and other great offers.

What is a Remanufactured Inkjet Cartridge?

Remanufactured inkjet cartridges are original printer-brand cartridges that have been through one cycle of service before undergoing a professional remanufacturing process.

These cartridges and their print heads are:

  • Thoroughly cleaned and filled with a high quality equivalent ink formulation
  • Checked to ensure they have the correct internal atmospheric pressure
  • Inspected for any possible shell leakages
  • Tested to ensure that the electrical circuitry is operational
  • Undergo and pass a lengthy print test.