Tervis Support Center

Find Tervis helps, faqs and knowledge base quickly

How Do I Purchase Water Bottle Replacement Parts?

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For questions about water bottle gasket or for a replacement gasket, please contact Customer Service at (866) 886-2537 or [email protected]

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How Do I Purchase My First Tervis™ Sippy Cup Replacement Parts?

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For questions about My First Tervis™ sippy cup o-rings and valves or to order replacement o-rings and valves, please contact Customer Service at (866) 886-2537 or [email protected]

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Which Accessories Can Be Replaced?

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Stainless steel, water bottle, My First Tervis™ sippy cup, and ice bucket lids as well as ice bucket handles may be replaced. All other accessories are not guaranteed for life.

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Which Drinkware Products Can Be Replaced?

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Tumblers (including stainless steel), water bottles, mugs, My First Tervis™ sippy cups, wine glasses, goblets, collectibles and ice buckets may be replaced.

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What If My Guarantee Replacement Form Won't Print?

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If you've completed the information and selected "submit & print" but the form won't print for any reason, please wait 24 hours for an email confirmation with a return number. This email can be printed and included in your package.

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What is the Returns & Exchanges Policy Of Tervis?

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You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials. Mail-in returns will be processed within 10 days of receipt. Please allow 5-7 days for credit to process. 

  • If your order originally received free shipping because it met the offer requirements, but will no longer meet the requirements after Tervis receives the returned item(s), Tervis will refund the sale price of the returned item, minus the cost of the shipping charge valued at the new order sub-total. 
  • Please Note: Personalized & customized items are non-refundable.

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Can I Change Or Cancel My Order At Tervis?

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The goal is to build and ship your order as quickly as possible. Because all orders are processed immediately, no changes can be made after you have placed your order. If you would like to add to your order, Tervis will invite you to place another one on tervis.com.

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Which Payment Options Does Tervis Accept?

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Payment must be by credit or debit card. 

Tervis accepts: 

  • Visa
  • MasterCard
  • Discover
  • American Express

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How Many Shipping Options Does Tervis Has?

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On the Shipping Information page, you are presented with three shipping options (Ground, 2nd Day Air and Next Day Air) and corresponding costs. Select the method that best fits your delivery needs.

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How to Pay My Tervis Order?

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On the Billing page, you will be prompted to enter your payment card information. Fill out the corresponding fields with name on card, card number, and security code and expiration date. Be sure to agree to terms, and then proceed.

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How to Track My Order At Tervis?

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Once you have placed your order, check your email for order confirmations. After your order has shipped, Tervis will send you another email that contains an order tracking number and estimated arrival date.

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Can I Make Phone Orders?

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Give Tervis a ring at 1-866-TUMBLER (1-866-886-2537) Mon - Thurs: 9 am - 6 pm ET, Fri: 9 am - 11 am, 12 pm - 6 pm ET.

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Also, you can visit Tervis Official Website to get more helps, faqs and knowledge base.

About Tervis

Detroit, Michigan. 1946.
Engineers Frank Cotter and G. Howlett Davis harness the natural insulating powers of air and create a permanently sealed, double-wall tumbler as a way to keep hot drinks hot and cold drinks cold for longer. This innovation would change the drinkware industry forever. Combining the last three letters of each of their last names, Cotter and Davis christened the company “Tervis”.

Florida. A few years later.
The tall cylindrical tumblers soon captured the interest of an adventurous, sun-loving and entrepreneurial family who purchased the product rights to Tervis in the 1960s, and moved the company to their home state to embrace the spirit of the sunshine life and all the outdoor activities the south has to offer. In the following years, Tervis improved and expanded upon the original design and introduced decorations, emblems and colors to create drinkware as unique as their consumers.

Today
Tervis currently offers tumblers in numerous sizes, water bottles, sippy cups and wine glasses, 1000s of original and licensed designs and emblems and a full complement of accessories. The third generation family-owned-and-operated business, now employs more than 900 people and is celebrating 70 years of success.